06. Submitting your Order

Once you have placed your design for screen printing, embroidery, and/or custom names, you can submit your order.

Before you proceed to checkout, please ensure the following:

  • The location and size of your design are correct
  • You have selected the correct colour for your product and for your custom names/numbers (if applicable)
  • You have indicated the correct quantity for all sizes that you wish to order

 Please note that this is important to review as you cannot go back and change your order once you click the “PROCEED TO CHECKOUT” button. After you ensure that this information is correct, you can go ahead and click:

Confirming your Order

Once you place your order, you should see a confirmation screen that looks similar to this:

Based on the criteria you specified, the information on this confirmation screen will look different. But the screen will have a basic breakdown of your costs, any applicable royalty fees, taxes, and the total price. If you have a coupon code, enter it here and be sure to click “Check Code” for it to apply.

If you would like your order rushed (at an added cost), you can check the box beside “Rush Shipping”. Please note that not all orders can be rushed. If you have a close deadline, it is best to contact us first to see if we can meet it. Certain products (i.e. American Apparel) and certain work (i.e. embroidery, custom names) cannot be rushed. Orders with poor graphics or late payments also face delays.

The menu to the left, labelled Product Summary, will have details on your garment type, colours, and sizes. If, upon reviewing the confirmation screen, you find mistakes in your order, you must exit this screen and place a new order with the correct information. There is currently no way of going back to change your order.

Below the Product Summary section, there is a text box labelled Additional Notes:

Please add any notes relevant to the order here (i.e. due date, colour information, etc). Once you have added your notes, you must enter your contact information in the location labelled Your Information. This appears as follows:

 

You can select “Click here to login or register now” if you already have an account or want to create one. This will speed up the process of entering your information.

Based on your school/organization, you may have the option to have your order shipped directly to you. For schools/organizations that do not have this option, the address of the school/organization will be shown at the bottom of the screen. For schools/organizations that do have this option, you can un-check the “Ship to School?” checkbox and enter your address in the following section:

Once you enter your information and ensure it is correct, you can click on the “Confirm Your Order” button:

You will be taken to the final confirmation screen. It should look like this:

At this point, please check the inbox of the email address you submitted for a confirmation of the order. This may take some time to arrive. Please make sure to check your spam/junk/bulk mail folder to ensure that the message does not end up there. This email will have details regarding your order as well as previews of your design.

Once your order is submitted, it will be sent to your school/organization for approval. Once approved, you will receive an email regarding payment. Please note that work will not start on the order until it is approved and paid so if you need to cancel or make changes, please contact us right away!

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